Last Updated: 28/12/2023
Welcome to Charvik Organics (“we,” “us,” or “our”). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
1.1 Personal Information
We collect the following types of personal information when you use our website:
- Name: To personalize your experience and facilitate communication.
- Contact Information: Including your email address and phone number for order updates and customer service.
- Billing and Shipping Address: To process and deliver your orders.
- Payment Information: We may collect credit card details or PayPal account information for transaction purposes.
1.2 Non-Personal Information
In addition to personal information, we gather the following non-personal information:
- Anonymous Usage Data: Information about your interactions with our website, such as pages visited and actions taken.
- IP Address: Your IP address helps us understand the geographic location of our users.
- Browser Type: Information about the browser you are using.
- Device Information: Details about the device you use to access our website.
- Cookies and Similar Technologies: We utilize cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
2.1 Personal Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders.
- Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.
- Marketing: If you opt-in, we may send newsletters and promotional materials to keep you informed about our products and special offers.
- Improvement of Products and Services: Analyzing customer feedback and behavior to enhance our products and services.
2.2 Non-Personal Information
Non-personal information is used for analytics, research, and to improve the functionality and user experience of our website.
3. How We Share Your Information
We respect your privacy, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party service providers who assist us in order fulfillment, payment processing, and website management.
- Legal Authorities: We may disclose your information when required by law or to protect our rights and comply with legal processes.
4. Your Choices
You have the following rights:
- Access, Correction, and Deletion: You can request access to, correction of, or deletion of your personal information.
- Opt-out of Marketing Communications: You can opt-out of receiving marketing communications at any time.
5. Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of those websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. The date of the latest update will be displayed at the top of the page.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at charvikorganics@gmail.com.