New Year Sale: Use code SALE24 for 24% OFF! 🥳

Refund and Returns Policy

Last updated: 28/12/2023

Thank you for choosing Charvik Organics. We value your trust and are committed to delivering the highest quality organic products to your doorstep. Our refund and return policy is designed to ensure your satisfaction with every purchase.

1. Returns

You have 7 days from the date of receiving your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase, such as the order confirmation or receipt, is required.

Please contact our customer service team at to initiate the return process. Our team will guide you through the steps and provide you with a return authorization if applicable.

2. Refunds

Once we receive your returned item, it will be inspected for eligibility. We will notify you of the receipt and status of your return.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be credited may vary depending on your payment provider.

Refunds may exclude the initial shipping costs, which are non-refundable. You will be responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product.

3. Exchanges

To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To complete your exchange/return, the invoice must be provided at the time of return pickup. Once used, products will be ineligible for exchange or return.

Exchanges/Returns are only allowed in the following unlikely cases:

  • The product is damaged or you received the wrong item.
  • The product is not sealed properly at the time of delivery.
  • The product has expired by the time of delivery.

If your return is accepted, we will pick up the item ordered from the same address, and you will be notified of the expected pick-up date.

In case of an exchange, the product will be delivered to you within 3-5 days after the return pick-up is done.

In case of any delivery-related discrepancy, please reach out to us within 48 hours after the order has been marked as delivered.

Note: In case of any quality issue, kindly contact us at +919728764658 or drop a mail to us at

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We will guide you through the return process and arrange for a replacement.

In the case of damaged or defective items, we may cover the return shipping costs. Please follow the instructions provided by our customer service team.

5. Cancellation:

  • An order cancellation request will only be accepted if we have not shipped the product.
  • If a cancellation request is accepted, you are entitled to get a refund of the entire amount.
  • Charvik Organics reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors, or problems identified with the personal/financial details provided by the customer.

6. Contact Us:

If you have any questions about our refund and return policy, please contact our customer service team at We are here to assist you.

Shop Now